Our Privacy Policy

Sure Cleaning Privacy Notice

Here at Sure Cleaning we know how important it is to keep your personal data safe, that is why we are committed to making sure that you receive the service you expect and that your privacy is protected every step of the way.

So, how do we use your information?

When you buy a service through us, we will collect some of your personal details, to make sure you have everything you need to make the most of our services. Please rest assured that we will only use this for administering your contract and to support the delivery of the services or products you’ve asked for.

Examples of the types of personal information we usually collect are:

  • Name
  • Address
  • Telephone number (including mobile)
  • Email address
  • Payment details (Direct Debit, credit/debit card number)
  • Property type (flat, house etc.)
  • IP. address for your device (if visiting our website)

The information requested during the application process is required to complete the sale of the service on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form or is incorrect, we may not be able to process your request.

Keeping and storing your data

If you are a current or past customer, we will keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints.

We do not share your data with any third parties

We’ll always keep you in the loop

Whenever we collect your personal information we will give you the opportunity to let us know how you would like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you would prefer not to receive anything from us.

If you have asked us to send you marketing material, you can change your mind at any time by contacting us using the details in the Contact Us section.

Your rights matter

If you would like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it is deleted from our systems.

To action any of the above you can write or send an email to us at:

Sure Cleaning
78 Dumont Avenue
Point Clear, St Osyth. CO16 8JR
Tel: 01255 823004



Got any worries?

If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/